Refund policy

Returns & Refunds

We want you to be happy with your order. If you're not, you can return most items within 30 days of delivery for a refund.

How to return something

1. Email us at aaronssherwin8@gmail.com with your order number and the reason for the return.
2. We'll review your request and confirm the next steps by email. In most cases we're able to process your refund or send a replacement without needing the item posted back to us - this keeps things quick and avoids you paying for return postage.
3. If a physical return is needed, we'll confirm the return address and process at that point.

What we need from you

Items must be unused, undamaged, and in their original packaging with all accessories included. We're unable to accept returns on items that have been used, damaged after delivery, or are missing parts.

Return postage

If the item is faulty, damaged in transit, or we sent you the wrong thing, we'll cover any return postage and send a replacement or full refund. If you've simply changed your mind, return postage (where a physical return is required) is your responsibility.

Refunds

Once we've received and checked your return, we'll process your refund within 5 business days to your original payment method. You'll get an email once it's done.

Faulty or damaged items

If your item arrives faulty or damaged, contact us within 48 hours of delivery with a photo and your order number, and we'll sort out a replacement or refund at no cost to you.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law, including your right to cancel most online orders within 14 days of delivery under the Consumer Contracts Regulations 2013.

Questions? Email aaronssherwin8@gmail.com.